SHIPPING & RETURNS
Shipping Policy
Standard shipping rates apply.
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San Diego and Julian locals can contact mountain.coastal.designs@gmail.com for local pick-up arrangements to waive shipping costs.
If you have any questions about our shipping policy, please feel free to reach out to us. We are here to assist you with any inquiries you may have.
Return & Exchange Policy
At North Peak Pets, we want you to be fully satisfied with your purchase. Your confidence in shopping with us is important, and we strive to make the process simple and transparent.
Returns
Refunds and returns are available within 30 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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To complete your return, we require a receipt or proof of purchase.
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Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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Shipping returns
To return your product, you should mail your product to: 34618 Arrapahoe Pl, Julian, CA 92036
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.